The Ultimate Customer Service Culture
Few companies are known for consistently providing outstanding customer service like Walt Disney World and Southwest Airlines. David Reed, a former Disney cast member and Jason Young, a former Southwest customer service trainer and manager have gathered the best practices of these two companies in this informative new customer service program. Both experts have joined forces to share proven service strategies that will inspire you and your organization to take the necessary steps to becoming an organization known for legendary service.
“The Ultimate Customer Service Culture” workshop includes presentations from Jason Young, author of Culturetopia and David Reed, author of A Culture of Service. This half-day customer service experience combines two successful service philosophies and is designed for all employee levels. Every organization will benefit from this engaging presentation, including Fortune 500 companies, small businesses, non-profits and government agencies.
“Culturetopia” – by Jason Young, a former Southwest Airlines leader.
What is Culturetopia? What does it look like? Is it attainable? Culturetopia provides an introduction to Jason Young’s innovative perspective on how to create and sustain a high-performance workplace where people can do their best work. A wide range of cultural factors combine to drive the behavior of managers and employees who do the real work of serving customers and making products. Jason uses his experience as a manager, trainer, and consultant to dozens of leading companies to develop the concept of Culturetopia: the ultimate high-performance workplace. In Culturetopia Jason provides practical, easy to implement guidance to the key determinants that make a healthy, productive and profitable culture for any team or organization.
“A Culture of Service” – by David Reed, a former Disney Cast Member.
Creating a culture that values both internal and external service will help distinguish any organization from others in their industry or area. Through the use of examples from Disney and other companies along with hands on exercises, David will help any participant improve their customer service skills.
The “Culture of Service” program is an interactive session and includes the following modules:
- The Importance of Customer Service
- Internal and External Service
- Top 10 Customer Turnoffs
- Keys to Excellent Service
- Communication Skills
- Diffusing an Angry Customer
- Guest Recovery
- The Importance of Relationships
Attendees will receive a free copy of Culturetopia and A Culture of Service!
Only $199 per person! (Group discounts available.)
April 10, 8:30 am – Noon
Houston City Centre – Norris Conference Centers
803 Town & Country Ln. Ste 210, Houston, TX 77024
Call 469-633-9833 for more information.
Register at www.UltimateServiceCulture.com
(* Not part of or endorsed by Disney or Southwest Airlines)